Changing the Conversation

Changing the Conversation

The 17 Principles of Conflict Resolution

Dana Caspersen


  • Description
  • Author
  • Info
  • Reviews


You can't change how other people act in a conflict, and often you can't change your situation. But you can change what you do.

Changing the Conversation is a graphic, two-colour manual that teaches essential strategies for resolving conflict in your life. Breaking the process down into 17 easy-to-grasp principles, it shows how you can facilitate listening and speaking, build useful dialogue and look for ways forward.

Clearly explained, and filled with real-life examples and practical exercises that allow you to test the strategies as you read, Changing the Conversation will show you how to step out of destructive patterns, discover new ways to approach problems, create useful dialogue in difficult situations, and find long-lasting solutions for conflicts.


Dana Caspersen:

Dana Caspersen has a degree in conflict studies and mediation and works internationally as a mediator, teacher and creator of public dialogue processes. She is an award-winning performing artist and has developed and performed choreographic work throughout the world. She lives in Germany and Vermont. In 2015 she gave a TEDx talk on 'Conflict is a place of possibility':