Book of complaints. How to Get What You Need [Russian Edition]
Svetlana Sergeeva, Stanislav Ivanov
Your living room with a luxurious repair was again flooded by neighbors ... In the clinic for a tidy sum, you were treated for a whole week with a healthy tooth ... And in the store they again nagged and flatly refused to change the defective goods ... A familiar picture? Faced and more than once? Tired? So put your abusers in place! Complain! With this practical guide, you will learn:
• how to draw up a complaint
• in what instances it should be submitted
• what are the terms for considering the complaint
• how to speed up the process of its consideration and much more!